ご利用方法
いつもJuliette et Justineをご利用頂きまして誠に有難うございます。




How to have an alteration made
1. Write "alteration wanted" on your order form when you place your order.
You can also request alterations even after you have placed your order. Please use our inquiry form.
2. The merchandise will first be delivered to you. Please try it on and let us know of a description
of the alterations required, your measurements and the size you want by email.
3. We will carefully analyze your measurements and calculate the alterations that will fit you the most beautifully,
and then send the description to you by email.
4. Once you agree with our suggestions, please send the item back to us. We will then let you know the delivery date.
5. Alterations are done at our studio. You can expect an average period of 7 business days for most alterations.
6. Your altered item will ship out COD.

○●○お直しのQ&A -Frequently Asked Questions about Alterations-○●○
Q:なぜ一度、試着する必要がありますか?
Why do you need to send me the item before you alter it?
A:お一人お一人の体型は異なります。
より美しいシルエットに仕上げるには一度ご試着頂き、
正確なお仕上げサイズをお知らせいただく必要がございます。
ご試着の際、ご家族・ご友人等に
サイズを測って頂くことをお奨めします。
A Everyone comes in different shapes and sizes.
To make the product fit you as beautifully as possible, it is best that you try it on once and let us know the exact size you need.
We also recommend that you have someone take your measurements.
Q:お直し商品の返品・交換は出来ますか?
Can I return or exchange an altered item?
A:お客様のご希望のサイズにお作りしておりますので
返品・交換はお受けすることが出来ません。
Sorry,no. We cannot accept returns or exchanges of a product that has been customized for you.
Q:2箇所目のお直し代金はいくらぐらいかかりますか?
How much do you charge?
A:お直し箇所によって代金は異なります。
約2000円〜4000円ぐらいまでの間となります(税別)
It depends on which part is altered.
It normally comes to between \2,000 and \4,000 before tax.
Also when you request alterations at the time of ordering, you get one alteration free.
Q:なぜお直しサイズに制限があるのですか?
Why is there a limitation to the size you can alter?
A:過度のサイズ変更はお洋服のバランスが崩れてしまい
デザインの良さを損ねてしまう恐れがあるからです。
Changes that are too drastic can change the balance of the whole design and damage its beauty.
Q:お直しをして頂いたら思っていたシルエットと異なりました。
再度無料でお直しをして頂けるのでしょうか?
I found that the altered item still doesn't fit me.
Can I return it and have it altered again for free?
A:大変申し訳御座いませんがお受け出来兼ねます。
お客様からお知らせ頂いた正確なサイズで仕上げておりますので
ご自身で採寸したサイズに自信のない場合は事前にご相談下さいませ。
Unfortunately no, because it has been customized according to the mesurements you provided.
There will be charges from the second time on.
If you feel unsure about your measurements, please contact us beforehand.





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