Thank you for your continued support.
We want to offer our sincerest apologies for the fact that the mass-produced product of 'flower in a vase op' delivered by our company was different from the sales sample
(that the gathers at the cuffs and the neckline was different from the sample`s photo).
We and the factory deeply apologize for the inadequate finish of the products.
Therefore we will immediately deal with the returning and repairing of the products .
*For customers who have already received the product.
If you have received your item and wish to return them for repairing,
please contact us through shop email or Weibo.
(To avoid mistakes, please choose only one method of contacting).
After we confirm your request, please return the item you have received to us.
When contacting us, please make sure to provide your order number, the receiver`s name of the registered delivery address, and address for receiving,
(you can also attach a screenshot of your order).
*Customers who have not received the item.
After consulting with the factory, in order to make modifications to the gathers,
we have decided to temporarily stop all items that are currently being produced or will be produced in the future.
As soon as the modified products are ready, we will start shipping as usual.
We apologize for all the inconvenience and please wait for a moment.
*About shipping after modification
Due to the large number of items ordered at this time,
we will consult with the factory and inform customers of the official delivery date later.
We sincerely apologize for the inconvenience and troubles that may have caused to all of our customers.We thank you for your understanding and cooperation.