HELP

About made-to-order items

Important notes

  • Cancellation, change or returns of items will not be accepted after an MTO order is placed.
  • The payment methods we accept are credit card settlement, NipponPay (Alipay/ Unionpay/ WeChatPay) and Paypal.
    *COD and Sagawa e-Collect are not available.
  • If you would like to change your shipping address after placing an order, please contact us via email or contact form.
    Please send us your order number and desired delivery address (zip code, address, name, phone number).

Order and shipment process

  • [Order] → [Payment confirmation] → [Production] → [Shipment upon arrival of item]
  • Payment is required in advance.
  • The delivery period stated in the item descriptions is a rough indication.
  • There may be delay in arrival of the items depending on the time of production (manufacturer taking time off, etc.)

Payment method and deadline

Payment is required in advance.
Order will be automatically cancelled without confirmation of payment seven days after the payment method is informed.
We appreciate your understanding.

Order for multiple items in the same package

In the case of shipment for an order placed with a made-to-order item and regular item together in the same cart, we will include both items together when the MTO item is ready to be shipped.
Please use a separate cart to place an order for regular items if you wish to receive them first.

Size order and fees

  • Size order can be used at additional charge according to request.
    One area: ¥3,500
    Two areas: ¥5,000
  • The areas available for alteration depend on each item. Please see the item page for details.
  • Please also be advised before placing an order that arrival of items may take longer depending on alteration areas or materials used for clothes.
  • The price of size order will be an altering fee and tax for domestic shipment. For international shipment, it will be only an altering fee (no taxes).

SHIPPING

Customers who wish to ship to Japan

Please check the information below before making the order.

  • Free standard shipping within Japan only when you spend 20,000 JPY (without tax) or more in one transaction.
  • 700 JPY (tax included) for standard shipping within Japan.
  • If you refused to receive the percel for certain period, it could be automatically returned to us. In that case, please pay 1,400 JPY for the re-sending fee.

Dear Overseas Customers,

Please check the information below before making the order.

  • From 4th April, 2018, we offer free international shipping when you spend over \20,000 JPY.
  • International orders may be charged import taxes and duties by the destination country Customs.
    Please understand that we must declare all the items at their full price by law.
  • Please note that when the packages return to us for customer’s personal preference, we may charge the shipping fee for reshipment of the package.

Thank you for your understanding.

Expected delivery time

Items in-stock will be shipped within 4 business days.
About built-to-order items, we will send you an email before the shipment.

Specify the delivery time

For domestic shipping, you can choose the delivery time (not date) from the following list.

Payment method

Credit card

VISA / MASTER / NICOS / JCB / AMEX

Online transaction

Paypal / Alipay / Unionpay / WeChatPay

Product

Sizes

Please check each product page for the size detail.
*Some errors on the measurement may occur depending on the characteristics of the fabric used.Thank you very much for your understanding.

Color

Please note that depending on the settings of your monitor, there may be differences in color.

Size order

Our experienced dressmakers carefully alter your clothes one by one.
We offer the alterations for bust and waist of your clothes as basic options with a charge.
The alteration costs for bust and waist are 3,500 JPY for one part, and 5,000 JPY for both.
The price of size order will be an altering fee and tax for domestic shipment. For international shipment, it will be only an altering fee (no taxes).

Returns and Exchanges

We check all the items carefully before the shipment, but if you received any defective ones, please let us know from "Contact us" form within 7 days after the delivery.
We will get back to you by email after we confirm your issue.

Returns and Exchanges

If you receive defective items or wrong items, please contact us from "Contact us" page as soon as possible.
All return and exchange requests must be sent within 7 days after the delivery.
We will consider your issue and get back to you by email.

Please note that exchanes abd returns can not be accepted in the following cases.

  • The products on reservation
  • Exchanges and returns requests which are sent more than 8 days after the delivery.
  • Used, made alterations, washed, or cleaned items
  • Items without tags or any accessories
  • Items which get smell, dirt, or damage after the delivery.

Refund

The refund will be on process in the following ways within 7 business days after we receive the items.

After the confirmation of the receipts of the products and the completion of the refund process, I will let you know by email.

User environment

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Use on the smart phone

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Java script and style sheet

This site uses JavaScript and style sheet. Please enable both JavaScript and style sheet in your browser setting.

About Cookies

This site uses cookies to provide better service. In order to use all the services on this site comfortably, please enable cookies in your browser setting.

About emails

Please make sure to input email address correctly when you ordered. Please check your spam and junk folders if you would not receive any emails from juliette-et-justine.com.

Regarding SNS

Juliette et Justine aims to convey the wonderfulness and beauty of each our customers to others.
We hope that you will share your beauty through JeJ

Twitter / Facebook / Instagram / Weibo

English

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