Specified Commercial Transaction Law

Company Name
Lumiere De Merveille Ltd.,
Representative Director
Mari Nakamura
Address
Kameda Building 4F, 39, Misono-cho, Amagasaki city, Hyogo, Japan 661-0861
Phone number
06-6415-0156
E-mail address
shop@juliette-et-justine.com
URL
https://juliette-et-justine.com/
Payment method

Credit card

VISA / MASTER / NICOS / JCB / AMEX

Online transaction

Paypal / Alipay / Unionpay / WeChatPay / Amazon Pay

SHIPPING
  • Free standard shipping within Japan only when you spend 20,000 JPY (without tax) or more in one transaction.
  • 700 JPY (tax included) for standard shipping within Japan.
  • *Please note that we cannot cover for the return shipping fee for the alteration.
  • If you refused to receive the percel for certain period, it could be automatically returned to us. In that case, please pay 1,400 JPY for the re-sending fee.
Dear Overseas Customers,
  • Please check the information below before making the order.
    -From 4th April, 2018, we offer free international shipping when you spend over ¥20,000 JPY.
  • -International orders may be charged import taxes and duties by the destination country Customs. Please understand that we must declare all the items at their full price by law.

-Please note that when the packages return to us for customer’s personal preference, we may charge the shipping fee for reshipment of the package.
Please click here for further information >>https://www.post.japanpost.jp/int/charge/list/ems_all.html
Thank you for your understanding.

Returns and Exchanges

We check all the items carefully before the shipment, but if you received any defective ones, please let us know from "Contact us" form within 7 days after the delivery.
We will get back to you by email after we confirm your issue.

Returns and Exchanges

If you receive defective items or wrong items, please contact us from "Contact us" page as soon as possible.
All return and exchange requests must be sent within 7 days after the delivery.
We will consider your issue and get back to you by email.

Please note that exchanes abd returns can not be accepted in the following cases.

  • Pre-purchased items
  • Exchanges and returns requests which are sent more than 8 days after the delivery.
  • Used, made alterations, washed, or cleaned items
  • Items without tags or any accessories
  • Items which get smell, dirt, or damage after the delivery.
English

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