Juliette et Justine Online Shop

- Delivery Information -

Estimated delivery date

About the estimated delivery date

[Order] → [Payment Confirmation] → [Production] → [Shipping as soon as it arrives].
Please make payment in advance.
The delivery date listed in the product details column is only an estimate.
The delivery time may be slightly delayed depending on the production period (vendor vacations, etc.).
In-stock items will be shipped within 3 business days after payment is confirmed. (The date of delivery will vary depending on the postal service.) Products made to order will be shipped after we inform you by e-mail when they are ready.

Please note the following when placing multiple orders.

Please refrain from enclosing products other than the same order.

About Packing

We carefully pack our products as follows, while expressing our gratitude to our customers.

Shipping and Handling in Japan

Delivery by courier service (Sagawa Express or Yamato Transport).
Free shipping for purchases totaling 20,000 yen or more.

A flat rate of 700 yen (tax included) will be charged nationwide for purchases less than 20,000 yen.
Delivery will be made at the earliest possible date and time. (You can specify the time zone.)

※If you are not at home at the time of delivery, you will receive an "absence notice" in the mail.
If you are not at home at the time of delivery, an "absence notice" will be left in your mailbox. Please contact the Sagawa Express or Yamato Transport office listed on the "absence notice" to request redelivery.
※If you are unable to receive your order due to refusal, prolonged absence, incomplete address, or other reasons, your order may be cancelled.
※If you do not receive your order after a certain period of time set by the courier company, you will be responsible for the cost of return shipping and resending (total: ¥1,400).
※Please note that you will be responsible for the return shipping fee and the reshipment shipping fee (total: ¥1,400). 

※We regret to inform you that, currently, we are unable to accept deliveries to convenience stores as the designated delivery location. If you wish to arrange an alternative, please contact the shipping carrier directly.

About international shipping and shipping costs

<For delivery to areas in Asia>
For purchases of 20,000 yen or more, shipping is free.
If you purchase less than 20,000 yen, the shipping fee will be a flat rate of 1,650 yen (tax included).

<For deliveries outside of Asia>
For purchases of 20,000 yen or more, shipping is free.
Purchases of less than 20,000 yen will be charged a flat rate of 2,200 yen (tax included).

  • International shipping fees are free for customers who wish to ship overseas with a purchase of 20,000 yen or more.
    Items shipped overseas may be subject to customs duties upon receipt. Also, please understand that you must always declare the full price of the item at the time of shipping according to the law.
  • Please note that if you wish to resend the item due to a customer's reason, you may be charged for the resending cost.

In the case of China postage, the items will be shipped together from the Japan headquarters to the China forwarding point and then delivered to the customer from the China forwarding point. (It may take more than 10 business days to arrive)
Flow: Japan headquarters (shipping within 10 business days) → Japan forwarding warehouse → China forwarding point → customer's hand

For more information, please click here

Thank you for your understanding.

Delivery of the modified products

Please note that the customer will be responsible for the delivery of any altered products such as size adjustments.

Change of Shipping Address

If you would like to change your address after placing your order, please contact us using the contact form and provide your order number and new address.
You may change your address up to 15 days before the scheduled date of shipment of your order. If you change your address after this time, we will not be able to change it for you as this may cause problems such as incorrect delivery of goods.